+91-9611511011 sales@cosmictech.in

Managed Services

Your Trusted Partner For Managing Your IT Infrastructure & Operations

Our Managed Services Offering

The Information Technology (IT) departments are constantly faced with challenges to improve agility and overcome short-term resource requirements, making hiring and training a daunting task consuming both time and money. Our Managed Services offer customised solutions to help our consumers overcome these challenges and provide delivery of services within agreed budgets via Service Level Agreement.

With CosmicTech’s technical expertise and execution commitments secured, the IT organization can reduce overheads and focus on the strategic management of IT, bringing in savings to our customers budget.

Our 24x7 Managed Services portfolio includes

Field Services

 

Our experienced system and network engineers can support/implementation services remotely or onsite and across
multiple geographic locations. This gives you access to scale without boundaries.

The field service can be utilized round the clock (24x7 coverage) on need basis for the following

  • On-site technical support
  • System / application roll out
  • Asset & Inventory Management
  • System refreshments
  • Systems maintenance
  • other activities…

Network Management

 

Networks are the spinal chord of the IT eco-system, and hence ensuring that the network paths and devices are performing to
meet the demand requires skills, maintenance and monitoring.

Some of the offerings we cover under our

  • 24x7 Technical support
  • On-site & Remote monitoring/support
  • LAN/WAN & Wireless network coverage
  • Real time performance monitoring
  • Bandwidth monitoring & alerts
  • Upgrades/updates
  • Periodic maintenance & reports
  • others…

End User Device Management

 

Certain devices are required to be operational all the times, and maintenance of these end user devices can be a challenging and time consuming job for your technical resources.

Our managed services offerings for end user devices allows you to out-source these ask.

Some of the activities we expertise in are:

  • Technincal support – Remote & on-site
  • Daily/Weekly system profile/security check
  • Periodic maintenance of devices
  • Applications/License maintenance
  • Asset tagging & Spares management
  • OEM support/service/replacements co-ordination
  • other activities…

Managed Security Services

 

Save on cost and time by letting our security experts take on all your information security requirements, helping you save from investing in the additional tools and resources.

Some of the offerings we cover under our Network  Management services include

  • Security monitoring tools
  • 24x7 Monitoring & Incident management
  • Compliance Monitoring
  • Threat & Malware detection
  • Log Management, Monitoring and Archiving
  • Managed SIEM
  • Security devices management
  • Vulnerability and Remediation
  • Managed Disaster Recovery
  • others…

Server Management

 

Servers are one of the most critical IT asset for any organisation today. Ensuring that the servers are operating optimally & available all the time requires great skills and resources. Use our Server Management services ensure your servers are operating optimally all the time.

Some of our services offered include 

  • 24x7 technical support
  • Real time performance monitoring
  • Daily profile check
  • Capacity threshold alerts
  • Upgrades/updates
  • Periodic maintenance & reports
  • others…

Virtual CISO Services

 

Our CISO services are designed to provide SME clients a full stack of the functional, operational and security expertise typically performed by a full fledged team of experts and at very competitive costs.

The CISO service includes

  • Annual IT Risk Assessment
  • Complete ISMS in line with ISO27001
  • Incident response planning, testing, and
    guidance
  • Half yearly user awareness and training
  • Quarterly security posture reports
  • Incident response planning, testing, and
    guidance
  • others…
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